CEX 2018 Agenda

Check-in, breakfast, sessions and conference activities run from 7:30 am - 4:30 pm. Networking & happy hour from 4:30 - 7:30 pm.


Coffee Bar and Tech Corner (your space to share tech, tools & resources)


Registration & Morning Meet-Up (Breakfast)


Welcome & Kick-off (Ice Breaker)


Focus 1: Sharing Members: Optimizing the National and Chapters Intersection

From the member’s perspective, the line between “chapter” and National is blurred. Let’s look at how we can tap the opportunity this presents through a process designed to examine the member experience from their viewpoint. We’ll be working with the Customer Experience Professionals Association (CXPA) to walk through how to start mapping out your members’ experiences to find the overlap – the opportunity – between National and local, we’ll get you thinking about your members and answering key questions. Where does your National and chapter experiences begin and end? Where do they meet in the middle? And who is best positioned to own and optimize a specific experience?




Focus 2: 16 Ways to Tech Your Chapters

Providing chapters the tools and resources they need to be successful is an age-old challenge. We have more options available, which sometimes just seems to make it tougher. Chapters come to you asking for a solution…where do you turn? CEXy Tech Corner! CRPs will share their top tools (free, cheap, not-so-cheap, and everything in between) for you to learn about and ask questions. Did we mention that you’ll also get to evaluate the tools you or your chapters are currently using? We’re sure you’ll walk away armed with ideas to add to your toolkit. Have a tool you want to share?

12:00 PM–12:45PM

Lunch & Conversation


Focus 3: Sharpening Your Sword & Making the C-Suite Connection

Welcome to CEXy Talks – spreading great ideas, sharing thinking worth considering. This session will mirror the concept of TED Talks and bring you stories and examples from the community. Themes will tackle The CRP/C-Suite Connection, Managing Change and Getting a Seat at the Table. You’ll have time to talk in small groups with the speakers and share thoughts with your peers.




Focus 4: Campfire Chats on Choice Topics

The CEXy take on roundtables will have you gathering with peers for deep conversations on topics we’ve crowdsourced from you! Gather round the campfire to share ideas and collaborate to solve your most glaring challenges. What are the topics? You tell us by voting in the CEXy Topic Poll. By the way…we’ll switch it up so you can gather around different topics.


Focus 5: Ideas Into Actions (Recap)

Last but definitely not least, we’ll wrap up the day with an action session to absorb all you’ve heard and plan out your next steps to implement new ideas you’ve captured at CEX 2018! Then its time to share key actions you plan to take to make things happen. You won’t want to miss the special recap that is surely the cherry on top.

4:30PM - ??

CRP CEXy Party

How could we possibly have a CEXy event without a CEXy party!? Join us for an evening of networking, laughs and CRP fun so you can meet your peers and relax (or kick it up a notch!) after a long day of focus and learning.