In this moment of disruption and shift, our world is noisier than ever. Often, our ability (and that of our organizations) to thrive through this time is only possible by having essential, but difficult, conversations. How can we better focus our intent and mindset during these hard conversations to not assume outcomes, but be open to possibilities? To quote Stephen Covey, are we listening to understand or to reply? Learn approaches and insights on how we can better hear one another, increasing that the hard conversations are still leading us to better tomorrows.