Client Success Manager @ Higher Logic
Calista Rollogas, the Client Success Manager at Higher Logic, graciously stepped in to replace Andy Steggles, the President & Co-Founder, at the 2017 Association Component Exchange. During her presentation, she shared how to create a journey map to tell the story of the member experience.
At Higher Logic, Calista is responsible for providing direct support and management for client-run online community platforms. She also acts as a trusted advisor and partner with clients to help drive member engagement and interaction within their communities.