October 18th

Friday, October 18, 2019
7:30 AM - 4:30 PM EDT
Happy Hour to follow

Washington, D.C.

Grand Hyatt Washington
1000 H St NW
Washington, DC 20001

$199 Pricing

CEX is an affordable option for your budget - only $199 for an entire day dedicated to component relations professionals!

Why You Should Attend CEX

The Association Component Exchange (CEX) is the only conference designed exclusively for component relations professionals (CRPs). CEX is a one day forum for association professionals who manage, nurture, and work with chapters to share successes, struggles, strategies, and innovations with your peers! Attending CEX will earn you up to eight CAE credits!

10 Reasons to Attend CEX

Billhighway is excited to host this one-of-a-kind experience with our friends Mariner Management & Marketing. Here are ten reasons you won’t want to miss out on the inaugural CEX.


3 CRPs on Why CEX Fills the Gap

An ‘Experience Squad’ of 13 association component relations professionals (CRPs) helps us design the program for the Association Component Exchange (CEX). We talked with three CRPs on why they’re excited about CEX and what they hope to learn and share while attending.


Best of CEX: Improving Chapter Success

Read about the great ideas shared at CEX 2017: improving chapter operations, boosting volunteer engagement, and the opportunities that other organizations are gaining by challenging the traditional chapter model.


Do you need approval to attend CEX? Don't worry! We've created a supervisor letter you can customize and send to request approval. Download the letter template below.

#Sassy17 Experience Squad

CEX is for CRPs, by CRPs. These are the association professionals that help put together the agenda for CEX.


Louise Burnette



Samantha Herman



Wesley Carr



Claudia Richards



Patrick Algyer



Jill Murphy



Cathi Eifert Horner



Ann Dorough



Tanya McAdory-Coogan



Christine Tipton



Leisl Moriarty



Jenny Heger



Tanya Russick



Pam Wittmann



Heba Mahmoud



Diana Tucker



Christina Hartle


Why Attendees Love CEX

We surveyed the 2017 CEX attendees and here's what they said were the benefits of attending:


Found new, innovative ideas and best practices to improve chapters


Networking with other Component Relations Professionals


Discovered new solutions to develop and support chapter volunteers


Learned how other organizations are using technology

CEX 2018 Agenda

Check-in, breakfast, sessions and conference activities run from 7:30 am - 4:30 pm. Networking & happy hour from 4:30 - 7:30 pm.


Coffee Bar and Tech Corner (your space to share tech, tools & resources)


Registration & Morning Meet-Up (Breakfast)


Welcome & Kick-off (Ice Breaker)


Focus 1: Sharing Members: Optimizing the National and Chapters Intersection

From the member’s perspective, the line between “chapter” and National is blurred. Let’s look at how we can tap the opportunity this presents through a process designed to examine the member experience from their viewpoint. We’ll be working with the Customer Experience Professionals Association (CXPA) to walk through how to start mapping out your members’ experiences to find the overlap – the opportunity – between National and local, we’ll get you thinking about your members and answering key questions. Where does your National and chapter experiences begin and end? Where do they meet in the middle? And who is best positioned to own and optimize a specific experience?




Focus 2: 16 Ways to Tech Your Chapters

Providing chapters the tools and resources they need to be successful is an age-old challenge. We have more options available, which sometimes just seems to make it tougher. Chapters come to you asking for a solution…where do you turn? CEXy Tech Corner! CRPs will share their top tools (free, cheap, not-so-cheap, and everything in between) for you to learn about and ask questions. Did we mention that you’ll also get to evaluate the tools you or your chapters are currently using? We’re sure you’ll walk away armed with ideas to add to your toolkit. Have a tool you want to share?

12:00 PM–12:45PM

Lunch & Conversation


Focus 3: Sharpening Your Sword & Making the C-Suite Connection

Welcome to CEXy Talks – spreading great ideas, sharing thinking worth considering. This session will mirror the concept of TED Talks and bring you stories and examples from the community. Themes will tackle The CRP/C-Suite Connection, Managing Change and Getting a Seat at the Table. You’ll have time to talk in small groups with the speakers and share thoughts with your peers.




Focus 4: Campfire Chats on Choice Topics

The CEXy take on roundtables will have you gathering with peers for deep conversations on topics we’ve crowdsourced from you! Gather round the campfire to share ideas and collaborate to solve your most glaring challenges. What are the topics? You tell us by voting in the CEXy Topic Poll. By the way…we’ll switch it up so you can gather around different topics.


Focus 5: Ideas Into Actions (Recap)

Last but definitely not least, we’ll wrap up the day with an action session to absorb all you’ve heard and plan out your next steps to implement new ideas you’ve captured at CEX 2018! Then its time to share key actions you plan to take to make things happen. You won’t want to miss the special recap that is surely the cherry on top.

4:30PM - ??

CRP CEXy Party

How could we possibly have a CEXy event without a CEXy party!? Join us for an evening of networking, laughs and CRP fun so you can meet your peers and relax (or kick it up a notch!) after a long day of focus and learning.

``A space for CRPs has been missing for a long time...We need to band together to share our wisdom and best practices. A big part of doing that is coming to CEX!``

Meet the Hosts of CEX

Billhighway is excited to host this one-of-a-kind experience with our friends Peggy Hoffman and Peter Houstle from Mariner Management & Marketing LLC.

Billhighway logo

Got chapters? We’ve got solutions. Billhighway unifies finances and data for organizations with components. We solve inherent operational, data and financial complexities that impact component-based associations.

Mariner Management & Marketing logo

Mariner Management & Marketing is your partner in helping association volunteers and staff create the greatest possible value for your members and in ensuring the long term health and growth of your association.

Don't Forget to Reserve Your Hotel Room

If you plan on staying at the Hyatt Centric Arlington before or after the Association Component Exchange, be sure to reserve your hotel room early!

Sponsors & Partners

memberplanet logo

Gold Sponsor

Manage, engage, and grow association membership with an all-in-one chapter AMS packed with enterprise-level features. memberplanet simplifies the chapter and member experience all in one spot – so you can spend less time on admin tasks and more time growing membership and sharing your mission. All features work together to help you attract, segment, target, and monitor prospects. Reach more supporters and inspire action through events, fundraising, and communication. The platform enhances how you engage with members and non-members alike with features that let you connect to your technology partners, including websites and secure payment processing. HQ and chapters can utilize robust reporting and actionable data to gain better visibility and measure success. memberplanet simplifies membership more than 24,000 organizations and 7 million members.

Community Brands logo

Silver Sponsor

Community Brands is the leading provider of cloud-based software to associations, nonprofits, K-12 schools and faith-based groups. Through innovation and technology, the company empowers more than 100,000 clients and partners to succeed faster, grow stronger and achieve social good. Organizations adopt Community Brands software to manage memberships, career centers, learning, accounting, mobile giving, peer-to-peer fundraising, donations, admissions, enrollments and events. Using these engagement platforms, customers of all sizes create meaningful and lasting experiences for their members, donors, volunteers and families. Headquartered in St. Petersburg, Florida, USA, Community Brands serves the social good community in more than 30 countries.


Bronze Sponsor

Since 1998, MemberClicks has been reinventing the membership software experience for professional associations, trade associations, and chambers of all sizes. And now we serve 3,000 organizations throughout North America. In 2017, MemberClicks acquired ePly and WebLink to make our outreach bigger and better.

CXPA Customer Experience Professionals Association logo

Industry Partner

Dedicated to cultivating the Customer Experience profession. Connect with members from around the world: Participate in the vibrant CXPA online community.

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