Dedicated to cultivating the Customer Experience profession. Connect with members from around the world: Participate in the vibrant CXPA online community.
Friday, October 26th, 2018
7:30 AM - 4:30 PM EDT
Happy Hour to follow
CEX is an affordable option for your budget - only $199 for an entire day dedicated to component relations professionals!
Why You Should Attend CEX
The Association Component Exchange (CEX) is the only conference designed exclusively for component relations professionals (CRPs). CEX is a one day forum for association professionals who manage, nurture, and work with chapters to share successes, struggles, strategies, and innovations with your peers! Attending CEX will earn you up to eight CAE credits!
Do you need approval to attend CEX? Don't worry! We've created a supervisor letter you can customize and send to request approval. Download the letter template below.
#Sassy17 Experience Squad
CEX is for CRPs, by CRPs. These are the association professionals that help put together the agenda for CEX.
Help Create the CEXy Agenda
Now's your chance to let us know what you want to learn at CEX 2018! We want you to share the 5 favorite topics you want to learn more about and discuss at this year's event.
Why Attendees Love CEX
We surveyed the 2017 CEX attendees and here's what they said were the benefits of attending:
Found new, innovative ideas and best practices to improve chapters
Networking with other Component Relations Professionals
Discovered new solutions to develop and support chapter volunteers
Learned how other organizations are using technology
CEX 2018 Agenda
Check-in, breakfast, sessions and conference activities run from 7:30 am - 4:30 pm. Networking & happy hour from 4:30 - 7:30 pm.
Coffee Bar and Tech Corner (your space to share tech, tools & resources)
Registration & Morning Meet-Up (Breakfast)
Welcome & Kick-off (Ice Breaker)
Focus 1: Sharing Members: Optimizing the National and Chapters Intersection
From the member’s perspective, the line between “chapter” and National is blurred. Let’s look at how we can tap the opportunity this presents through a process designed to examine the member experience from their viewpoint. We’ll be working with the Customer Experience Professionals Association (CXPA) to walk through how to start mapping out your members’ experiences to find the overlap – the opportunity – between National and local, we’ll get you thinking about your members and answering key questions. Where does your National and chapter experiences begin and end? Where do they meet in the middle? And who is best positioned to own and optimize a specific experience?
Focus 2: 16 Ways to Tech Your Chapters
Providing chapters the tools and resources they need to be successful is an age-old challenge. We have more options available, which sometimes just seems to make it tougher. Chapters come to you asking for a solution…where do you turn? CEXy Tech Corner! CRPs will share their top tools (free, cheap, not-so-cheap, and everything in between) for you to learn about and ask questions. Did we mention that you’ll also get to evaluate the tools you or your chapters are currently using? We’re sure you’ll walk away armed with ideas to add to your toolkit. Have a tool you want to share?
Lunch & Conversation
Focus 3: Sharpening Your Sword & Making the C-Suite Connection
Welcome to CEXy Talks – spreading great ideas, sharing thinking worth considering. This session will mirror the concept of TED Talks and bring you stories and examples from the community. Themes will tackle The CRP/C-Suite Connection, Managing Change and Getting a Seat at the Table. You’ll have time to talk in small groups with the speakers and share thoughts with your peers.
Focus 4: Campfire Chats on Choice Topics
The CEXy take on roundtables will have you gathering with peers for deep conversations on topics we’ve crowdsourced from you! Gather round the campfire to share ideas and collaborate to solve your most glaring challenges. What are the topics? You tell us by voting in the CEXy Topic Poll. By the way…we’ll switch it up so you can gather around different topics.
Focus 5: Ideas Into Actions (Recap)
Last but definitely not least, we’ll wrap up the day with an action session to absorb all you’ve heard and plan out your next steps to implement new ideas you’ve captured at CEX 2018! Then its time to share key actions you plan to take to make things happen. You won’t want to miss the special recap that is surely the cherry on top.
4:30PM - ??
CRP CEXy Party
How could we possibly have a CEXy event without a CEXy party!? Join us for an evening of networking, laughs and CRP fun so you can meet your peers and relax (or kick it up a notch!) after a long day of focus and learning.
``A space for CRPs has been missing for a long time...We need to band together to share our wisdom and best practices. A big part of doing that is coming to CEX!``
Meet the Hosts of CEX
Billhighway is excited to host this one-of-a-kind experience with our friends Peggy Hoffman and Peter Houstle from Mariner Management & Marketing LLC.
Got chapters? We’ve got solutions. Billhighway unifies finances and data for organizations with components. We solve inherent operational, data and financial complexities that impact component-based associations.
Mariner Management & Marketing is your partner in helping association volunteers and staff create the greatest possible value for your members and in ensuring the long term health and growth of your association.
Don't Forget to Reserve Your Hotel Room
If you plan on staying at the Hyatt Centric Arlington before or after the Association Component Exchange, be sure to reserve your hotel room early!
Meet the Association Partners
A huge thank you to our 2017 CEX sponsors: Community Brands, GrowthZone, Higher Logic and ChapterSpot for helping us to #LeverageChapters! If you're interested in a 2018 sponsorship, please contact us for more info.
Leading technology for purpose-built organizations including associations, member-based organizations, nonprofits and schools (K-12).