October 26th

Friday, October 26th, 2018
7:30 AM - 4:30 PM EDT
Happy Hour to follow

Arlington, VA

Hyatt Centric Arlington
1325 Wilson Blvd
Arlington, VA 22209

$149 Early Bird

$149 Early Bird Pricing
$199 Pricing (Starts June 1st)
Registration Opens March 19th

Why You Should Attend CEX

The Association Component Exchange (CEX) is the only conference designed exclusively for component relations professionals (CRPs). CEX is a one day forum for association professionals who manage, nurture, and work with chapters to share successes, struggles, strategies, and innovations with your peers! Attending CEX will earn you up to eight CAE credits!

10 Reasons to Attend CEX

Billhighway is excited to host this one-of-a-kind experience with our friends Mariner Management & Marketing. Here are ten reasons you won’t want to miss out on the inaugural CEX.


3 CRPs on Why CEX Fills the Gap

An ‘Experience Squad’ of 13 association component relations professionals (CRPs) helps us design the program for the Association Component Exchange (CEX). We talked with three CRPs on why they’re excited about CEX and what they hope to learn and share while attending.


Best of CEX: Improving Chapter Success

Read about the great ideas shared at CEX 2017: improving chapter operations, boosting volunteer engagement, and the opportunities that other organizations are gaining by challenging the traditional chapter model.


Why Attendees Love CEX

We surveyed the 2017 CEX attendees and here's what they said were the benefits of attending:


Found new, innovative ideas and best practices to improve chapters


Networking with other Component Relations Professionals


Discovered new solutions to develop and support chapter volunteers


Learned how other organizations are using technology

Share Your Feedback

Now's your chance to let us know what you want to learn at CEX 2018! We want you to share the top 3 topics or ideas you want to learn more about and discuss at this year's event.

Meet the Speakers (2018 Coming Soon)

Thank you to our 2017 speakers for making CEX a huge success! These content leaders included association professionals, technology partners and consultants.


Lindsay Currie

Regulatory Affairs Professionals Society (RAPS)


Jennifer Rowell

North Carolina Associations of CPAs (NCACPA)


Reggie Henry

American Society of Association Executives (ASAE)


Peggy Hoffman

Mariner Management & Marketing LLC


Peter Houstle

Mariner Management & Marketing LLC


Kyle Bazzy



Calista Rollogas

Higher Logic

CEX Agenda (2018 Coming Soon)

Check-in, breakfast, sessions and conference activities run from 7:30 am - 4:45 pm. Networking & happy hour from 4:45 - 7:30 pm.

7:30 Morning Meet-Up

8:30 Welcome & Kick Off

9:00 Focus 1: Exploring the Future of Chapters

Lindsay Currie, Director of Stakeholder Engagement at RAPS, and Jennifer Rowell, Director of Member Engagement at NCACPA, start the day exploring why we have chapters today and how those changes are pushing us to re-think the traditional chapter.

9:45 Focus 2: Optimizing Our Chapters

Flash Round: Collaborative Problem-Solving

This round provides each participant an opportunity to get advice on a burning question. Share a burning question. Get advice from your problem-solving team.

Round 1: Relevance - Journey Mapping the Member Experience at the Chapter Level

Andy Steggles, President & Co-Founder of Higher Logic, explores the value of the chapter through the eyes of the member and how to help your chapters be relevant and complement the value proposition of the larger organization (parent and local groups).

11:45 Refresh & Lunch

12:45 Focus 2: Optimizing Our Chapters (cont'd)

Round 2: Resourcing - Supporting Chapter Leaders & Staff

Reggie Henry, CAE, Chief Information & Engagement Officer at ASAE, focuses on optimizing time and talents through tools, template, strategies, technology and systems for chapter leaders - volunteer and paid.

Round 3: Leadership - Nurturing & Developing Volunteers

Peggy Hoffman, CAE, Co-Founder & President at Mariner Management & Marketing LLC, focuses this round on the people - our current and future local leaders - and effective practices in volunteer models, training and leadership development & succession.

3:00 Focus 3: Driving Chapter Success with Metrics & Dashboards

Peter Houstle, Co-Founder & CEO at Mariner Management & Marketing LLC, explored how performance dashboards can ensure strategic alignment with and a positive ROI from your chapters.

4:00 Focus 4: Ideas Into Actions

Our closing session focuses on you. This is the time to lock in your ideas, schedule follow-up connections with learning partners, and swap resources. You'll learn how to transfer the CEX experience into on-going, sustainable improvement throughout your ``chapter`` system.

4:45 CRP CEXy Party

``A space for CRPs has been missing for a long time...We need to band together to share our wisdom and best practices. A big part of doing that is coming to CEX!``

Meet the CEXy Squad

Billhighway is excited to host this one-of-a-kind experience with our friends Peggy Hoffman and Peter Houstle from Mariner Management & Marketing LLC.


Got chapters? We’ve got solutions. Billhighway unifies finances and data for organizations with components. We solve inherent operational, data and financial complexities that impact component-based associations.

Mariner Management & Marketing

Mariner Management & Marketing is your partner in helping association volunteers and staff create the greatest possible value for your members and in ensuring the long term health and growth of your association.

CEX Experience Squad (2018 Coming Soon)

CEX is for CRPs, by CRPs. Here are the association professionals that helped put together the agenda for CEX. If you're interested in joining the 2018 Experience Squad, please contact us for more info.


Louise Burnette



Jennifer Rowell



Samantha Herman



Diana Tavares Mertz



Lisa-Marie Gardner



Courtney Bulger



Wesley Carr



Claudia Richards



Diana Tucker



Dresden Farrand



Patrick Algyer



Jill Murphy


Meet the Sponsors (2018 Coming Soon)

A huge thank you to our 2017 CEX sponsors: Community Brands, GrowthZone, Higher Logic and ChapterSpot for helping us to #LeverageChapters! If you're interested in a 2018 sponsorhip, please contact us for more info.

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